Shopping FAQ's

General Questions asked by our customers

A: Payment can be made via Zippay, PayID and Direct Deposit for Australian customers only.

• Pending payment - Order received, no payment initiated. Awaiting payment (unpaid).
• Failed - Payment failed or was declined (unpaid) or requires authentication (SCA).
• Processing - Payment received (paid); order is awaiting fulfilment.
• Completed - Order fulfilled and complete - Shipped and tracking number provided.
• On-Hold - Awaiting payment - stock is reduced, but we need to confirm payment.
• Cancelled - Cancelled by an admin or the customer.
• Refunded - Refunded.